Education and Guest Experience Coordinator
The Education and Guest Experience Coordinator leads the Education Department’s front of house operations at the museum and is committed to fostering welcoming environments and building meaningful connections with museum visitors and communities across South Florida. Reporting directly to the Director of Education, and in partnership with the department’s managers, the Coordinator supports the Education Department’s daily operations, including scheduling and administrative needs, reporting, supervising part-time Education staff, and supporting community outreach initiatives within the Education Department, while providing excellent customer service to all with a human-centered approach.
Essential Roles and Responsibilities:
- Work with Director of Education to establish goals and objectives for community outreach and visitor services initiatives.
- Supervise day-to-day operations of part-time Education staff in Visitor Services and Gallery Aide roles and review staff performance in these areas.
- Liaise and work with museum departments (Development, Marketing, Accounting, Exhibitions, etc.) as needed.
- Develop weekly schedule for part-time educators. Coordinate with Education Managers and interdepartmentally to determine staffing needs museum-wide.
- Manage admission’s desk and train Museum Educators to accurately and efficiently handle cash and credit card transactions using a point-of-sale system.
- Coordinate and schedule professional development opportunities related to daily operations, customer service, and Altru admission and daily sales for the department.
- Assists with onboarding, team development, implementation of customer service standards
- Identify community outreach opportunities that supports local organizations and communities including Black, Latinx, AAPI, Indigenous, and LGBTQ+ communities; foster and build on existing relationships within our various Miami communities.
- Review semi-monthly timecards of part-time educators and submit to accounting department for payroll.
- Prepare weekly and monthly reports on admissions and trends in museum visitors.
- Being motivated to learn and to assist others in their own learning.
- Additional duties and/or projects as requested
To do this job well you will have:
- Relevant experience in previous jobs, coursework, internships, and volunteer work or a Bachelor’s degree or equivalent in a relevant subject area.
- Support and lead socially conscience and culturally relevant tours in an engaging manner by centering visitors and students’ needs while utilizing inquiry and object-based learning.
- Comfortable working outdoors in the elements, with heights and enclosed spaces and the ability to stand for extended periods of time.
- Effective communication skills in front of diverse groups that include children, families, students, seniors and community stakeholders.
- Competent in database maintenance, management systems, and cash handling
- Proficient in Microsoft Office software (i.e. Microsoft Excel, Word, etc.)
- Ability to work a flexible work schedule (weekends and some evenings)
- Problem solving and time management skills
We are also looking for folks who are:
- Bilingual (English/Spanish, English/Haitian Creole and/or American Sign Language preferred).
Salary Range: $40,000-$42,000
TO APPLY: Submit letter of interest, resume and salary requirements to Tina Menendez, Director of Education at email@example.com.
HistoryMiami Museum provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.