Thank you for your interest in joining a City Tour! Please see below for frequently asked questions regarding our tours. Should you have a question that is not answered below, please contact City Tours for assistance.
Are discounts available for City Tours tickets?
Museum Members receive $10 off their ticket on all public City Tours. Individual Members receive one ticket at the discounted rate and Members Dual or higher receive two tickets at the discounted rate.
Group discounts are also available for groups 10+. See below for additional information regarding group discounts.
Are group discounts available for City Tours?
Groups of 10 or more will receive 10% off the non-member rate. Tickets must be purchased in the same order to receive discount.
Do I need to print my tickets?
We do not require printed tickets during check-in for a City Tour. Our staff will have a printed guest list at check-in.
What should I bring on a City Tour?
Guests are encouraged to bring a water bottle, comfortable shoes for walking, light clothing, and an umbrella as Miami’s weather may be unpredictable.
Can I take photos on a City Tour?
We encourage all of our tour participants to take photos while on our City Tours! If you post to social media, feel free to share your experience with us by tagging @HistoryMiami.
Please be advised however that audio and video recordings of tours is prohibited without written consent from HistoryMiami Museum.
How do I make a request for accommodation on a City Tour?
City Tours are accessible to people of all abilities.
To request materials in accessible format, sign language interpreters, and/or any disability accommodation, please contact Hana Squires, Accessibility Coordinator, at email@example.com or call (305) 375-1621 at least two weeks in advance of your visit to initiate your request. TTY users may also call 711 (Florida Relay Service).
Where does the tour meet?
All meeting locations for tours are included on the event page for the tour. This information will also be sent out in an email the week prior to the tour by the City Tours Manager. Should you have any questions regarding meeting locations prior to the tour, please contact the City Tours Manager.
Where do I park?
Detailed parking information will be sent out in an email the week prior to the tour by the City Tours Manager. Should you have any questions regarding parking locations or nearby public transportation prior to the tour, please contact the City Tours Manager.
Can I register onsite for a City Tour?
Onsite registration for a City Tour will incur a $10 per person surcharge. We highly recommend preregistering for a tour, as tickets may no longer be available the day of the tour. Onsite registration is not available if a tour is sold out.
Are private tours available?
I purchased a ticket to a City Tour but can no longer attend. Will I receive a refund?
City Tours tickets are non-refundable but may be transferred to another tour. Please contact the City Tours Manager for assistance.
Will a tour be cancelled if it is raining?
All public City Tours are rain or shine. However, if there are severe weather conditions or if there is a small-craft advisory warning, the Museum may make the call to cancel a tour. If you are unsure of the status of a tour, please contact the City Tours Manager or call Visitor Services at (305) 375-1492 if you are calling over the weekend.
What happens if a tour is cancelled?
If a tour is cancelled for any reason, a cancellation email and phone call will be sent to all tour participants by the City Tours Manager. Tour participants will have the option to reschedule their tickets to another tour or receive a full refund. Should a cancellation for a tour occur over the weekend, refunds will be processed the following business day. If you are unsure of the status of a tour, please contact the City Tours Manager or call Visitor Services at (305) 375-1492 if you are calling over the weekend.
Do you offer gift certificates for City Tours?
City Tours Gift Certificates are available for purchase for any publicly scheduled boat tour, walking tour, or for any dollar amount. Once purchased, gift certificates will be emailed to the recipient within 3-4 business days. When purchasing a gift certificate, the following information is required at checkout: recipient’s name, recipient’s email address, and tour type (if applicable). If purchaser would prefer the gift certificate be sent directly to the purchaser, please include this information.